Legal

Terms of Service

Last updated: October 2026

1. Introduction & Agreement

Welcome to CartSense AI Shopping Copilot ("we," "our," or "the App"). By installing, integrating, or using our Shopify application via the Shopify App Store or custom theme app embed, you ("Merchant," "Store Owner," or "User") agree to be bound by these Terms of Service. If you do not agree to these terms, please uninstall the App immediately from your Shopify Admin.

2. License & Service Scope

We grant you a non-exclusive, non-transferable, revocable license to access and use the App on your verified Shopify store according to your active subscription plan (Free Starter, Basic Growth, Pro Merchant, or Professional VIP).

  • The App provides an AI-powered conversational shopping concierge and real-time cart tracking interface.
  • AI responses are powered by large language models (Google Gemini 1.5/2.0 Flash) through secure, low-latency API connections.
  • We do not guarantee that the AI assistant will never produce unintended phrasing or hallucinations, though guardrails and tool validations are continuously enforced.

3. Merchant Responsibilities

As a Merchant using the App, you agree to:

  • Maintain accurate product catalog data, pricing, and discount policies in your Shopify Admin.
  • Ensure that your store's terms and privacy policies inform your customers about the use of AI chat tools and cookies.
  • Not use the App for any illegal, infringing, deceptive, or abusive commercial activities.

4. Billing, Free Trial & Cancellations

All subscription charges are billed securely via Shopify's Recurring Application Charges API ("Shopify Billing"):

  • Paid tiers (Basic, Pro, VIP) include a 7-day free trial unless otherwise specified during checkout.
  • You may cancel or downgrade your plan at any time directly in your Shopify Admin settings before the end of the trial period without charge.
  • Refunds are governed by Shopify App Store policies and handled in accordance with prorated billing standards.

5. Service Availability & Uptime (SLA)

We strive to provide 99.9% application uptime. However, we are not liable for temporary service interruptions caused by third-party infrastructure failures (e.g., Shopify API outages, Google AI Studio downtime, or Cloudflare network disruptions).

6. Limitation of Liability

To the maximum extent permitted by applicable law, CartSense and its developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or customer goodwill, arising out of the use or inability to use the App.

7. Contact & Support

If you have questions regarding these Terms, please contact our engineering support team via our website contact form or email us directly at support@cartsense.org.